Satisfaction Priorities Surveys (SPS)
Julie Bryant
Julie Bryant, vice president for student success at RNL, works directly with colleges and universities throughout North America in the area of satisfaction assessment. Julie is responsible for client service to more than 2,700 institutions using the RNL family of satisfaction-priorities assessment instruments, including the Student Satisfaction Inventory™, the Adult Student Priorities Survey™, the Priorities Survey of Online Learners™, and the Institutional Priorities Survey™. Julie provides service to educators by assisting them in determining relationships between perceptions of importance and satisfaction of students, special populations, and campus personnel. Julie identifies ways these data can inform retention planning and be shared with the campus community. She also oversees the annual national reporting and trend analysis of these data. She has authored and contributed to white papers and blogs on topics related to student satisfaction. In addition, Julie represents RNL at regional and national events, presenting at conferences and webinars in the areas of satisfaction assessment. Julie has a Bachelor of Arts from Cornell College (IA).
Shannon Cook
As senior consultant for student success solutions, Shannon Cook assists colleges and universities with using our assessment tools, market research, and management consulting to improve student persistence and degree completion rates. She is experienced in addressing questions about RNL’s retention assessments including the Student Satisfaction Inventory™, the Adult Student Priorities Survey™, the Priorities Survey of Online Learners™, and the Institutional Priorities Survey™ as well as the Retention Management System Plus™. Shannon maintains communications with colleges and universities throughout their decision processes as they are reviewing RNL services and identifying their most productive retention initiatives. In addition, she often represents RNL at regional and national events during the year. Before coming to RNL, Shannon was assistant director of admissions at Coe College (IA). She also served as an intern for the NBC morning news program Today. Shannon received her bachelor’s degree from Coe College.
Retention Management System (RMS) Surveys
Brandi Phillips
Brandi Phillips, executive consultant for student success solutions at RNL, works closely with colleges and universities to promote and support student success initiatives. In particular, Brandi provides guidance and support in using the College Student Inventory ™, the Mid-Year Student Assessment™, and the Second-Year Student Assessment™. Offering a wide range of experiences, she has worked with traditional and nontraditional students in academic advising, career development, first-year programming, and student engagement. Brandi holds a Bachelor of Arts from the University of North Carolina at Greensboro.
Laura Breckner
Laura Breckner, consultant for student success solutions at RNL, works closely with colleges and universities to promote and support student retention and success. In particular, Laura provides guidance and support in using the College Student Inventory ™, the Mid-Year Student Assessment™, and the Second-Year Student Assessment™. Before coming to RNL, Laura served as the Associate Dean for Student Success at Spring Arbor University. Laura has supported institutional student success efforts in advising, career development, residence life and housing, mental health services, and academic resources. She has served both traditional and nontraditional student populations. Laura holds a Bachelor of Arts degree from Albion College and a Master of Arts degree from Spring Arbor University.
Support Team
Courtney Greene
Courtney Greene, director of student success operations, provides technical support to RNL clients to ensure the effective use of the RNL Satisfaction-Priorities Surveys and the Retention Management System Plus™ products and reporting systems. Courtney assists clients with collecting, administering, and processing assessment data that have proven effective for early intervention strategies and satisfaction-importance analyses at colleges and universities nationwide. Courtney holds a bachelor’s degree in business administration, with emphasis in management and organizations, from the University of Iowa.
Wanda Kane
Wanda Kane, delivery manager, student success operations, coordinates the delivery of results for the RNL student success assessment tools with a primary focus on RNL’s Satisfaction-Priorities Surveys . She works within RNL’s established systems to process institutional data and to benchmark it with national norms. Wanda provides customer services to hundreds of colleges and universities retrieving their reports on an annual basis. Wanda earned her associate’s degree in business administration from Hamilton Business College (IA).
Robin Nilsson
Robin Nilsson, product support specialist, student success operations, provides technical support to RNL clients to ensure the effective use of the RNL Satisfaction-Priorities Surveys and the Retention Management System Plus™ tools. Robin assists clients with collecting, administering, and processing assessment data. Robin holds a bachelor’s degree in analytics, from Cornell College (IA).
Solutions for student success
RNL Satisfaction Priorities Surveys™
Strengthen the quality of student life and learning on your campus.
RNL Student Retention Predictor™
Identify student retention risk factors through advanced analytics.
RNL Retention Management System Plus™
Increase retention and completion with these early-alert and motivational assessments.