Survey customization includes:

10 campus defined items – 10 positive statements (20 for ASPS) that must be answered with level of importance and level of satisfaction (125 character limit per question).  Use our template for uploading your items. Our video tutorial will walk you through the process.

Demographic questions – two multiple choice questions or statements that allow for up to 15 possible responses to select from (single response). 109 character restriction per question and 40 characters per response.

Program/majors – we highly suggest you take advantage of this! Use our template for uploading your majors. Our video tutorial will walk you through the process. A four-digit numeric code must be included in your upload, but students will only see the program name.

Additional information:

• To review a bank of sample custom items, select here.
• To review a list of standard survey items, select your survey type on survey versions section here.
• Additional information or step by step instructions can be found in the users guide below.

There are two distribution options you can use together or as stand alone:

Distribute personal URL links (typically done via email distribution from SPS admin). Sample email templates are available for your review. Scheduled emails will launch at 9AM CST on their scheduled delivery date. Be sure to avoid SPAM by sharing our Whitelisting documentation with your IT department. Our video tutorial will walk you through the setup process. Personal URL links can also be exported from SPS admin for a mail merge sent locally (not from SPS admin).

Distribute a survey specific URL that is unique to your institution but generic to your students. This requires you to upload a passcode in your survey recipient file (in the passcode column) and add passcode instruction text to display when students use the link. The passcode could be Student ID or student email address. When using the survey specific URL the student will be required to enter their unique passcode for entry. The survey specific URL can be turned into a QR code, sent via text or embedded in your LMS.

Additional information or step by step instructions can be found in the users guide below.

Student are not likely to complete the survey out of the goodness of their hearts… It is crucial that you spend time thinking about an implementation plan that will bring in the completion rate you are hoping for.

Our best practices resource provides different ideas of how you could plan your implementation. You can use just a couple or all of the ideas!

Successful Response Rate Best Practices
 

Take a closer look at a key takeaway from our recent webinar, where our expert panel discussed the importance of crafting a plan to achieve your desired completion rate and encouraging participation. We’ll explore how to develop a winning strategy that drives high response rates and helps you collect the valuable insights you need to make informed decisions.

Prior to launch, be sure to “Preview your Survey” and your email messages (if applicable).

Be sure your End Date aligns with your survey plans. You can easily modify your end date on your Dashboard. Surveys close at 11:59PM on their scheduled close date.

If you believe you have completed all necessary setup steps, feel free to email StudentSuccessTech@Ruffalonl.com to do a quick review. We can double check everything is setup as needed.

Check out our RNL blogs page. You can search on Student Satisfaction or Student Success or any other topic of interest to you.

We invite you to join our Student Success LinkedIn Group. Find us at: RNL Student Success