Roger Lee

Roger Lee oversees the experience RNL campus partners and employees have with RNL’s AI solution portfolio. He works closely with internal and external stakeholders to deliver a seamless and exceptional experience at every stage of the client journey. Roger offers more than 20 years of experience spanning finance, operations, service management, and quality assurance, holding top-level roles at contact centers and technology solution firms. He’s recognized as an “other-centered leader,” renowned for nurturing transparent environments and prioritizing attentive engagement with both employees and clients. Roger has delivered numerous dynamic presentations and authored articles focusing on customer experience, covering topics such as the significance of CX and VOC maturity models.